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Explore our frequently asked questions to find quick answers.
FAQ
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship with tracking to over 200 countries.
How long does delivery take?
How long does delivery take?
Orders are prepared within 24 hours of confirmation, and you'll get tracking info within 48 hours of pickup. Delivery typically takes 7-15 business days depending on your location.
What if my order doesn't arrive?
What if my order doesn't arrive?
If tracking shows no movement or delivery, we'll resend your order or refund you in full, your choice.
Does it come with original packaging?
Does it come with original packaging?
Yes. Every piece ships in its original brand packaging, such as the brand box, dust bag, or watch case, along with any included accessories like care cards or booklets. Everything is packed securely for transit.
Do I have to pay taxes, duties, or shipping fees?
Do I have to pay taxes, duties, or shipping fees?
No. All applicable taxes, duties, and shipping costs are included in the price shown on our website. The price you see is the price you'll pay at checkout, with no unexpected fees or additional charges.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
We'll replace it free of charge, with no return shipping cost to you. Contact us with a photo of the item within 7 days of delivery.
Are your products authentic?
Are your products authentic?
Our collection features highest-grade cl0nes, carefully selected for their design, detailing, and overall finish. Our bracelets, necklaces, and watches are inspired by iconic luxury styles and offer an accessible way to enjoy these looks.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, as long as it hasn't shipped yet. Contact us and we'll cancel for a full refund.
Can I return or exchange my order?
Can I return or exchange my order?
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unworn and returned in their original condition and packaging.
How do I contact support?
How do I contact support?
Email us at contact@celernio.com We typically respond within 24 hours.
For full details, see our Shipping Policy and Returns & Refunds Policy.