Shipping policy

SHIPPING POLICY

At Celernio, we are committed to delivering your order as smoothly and efficiently as possible. Please review the information below regarding order processing, shipping times, and delivery expectations.

OVERVIEW

We offer worldwide shipping and work with logistics partners to deliver our jewelry, bracelets, necklaces, and watches to customers around the world.

All delivery times provided are estimates and may vary depending on the destination, customs procedures, carrier operations, weather conditions, and seasonal demand.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

SHIPPING TIMES

United States

Estimated delivery time: 7–15 business days.

Canada

Estimated delivery time: 7–15 business days.

United Kingdom

Estimated delivery time: 6–12 business days.

Australia & New Zealand

Estimated delivery time: 7–18 business days.

European Union

Estimated delivery time: 6–15 business days.

Rest of the World

Estimated delivery time: 8–20 business days.

Please note that delivery times are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on destination and shipping conditions.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take several days to appear after shipment, depending on the carrier and destination country.

You can use the tracking information provided to follow your order throughout the delivery process.

DELIVERY DELAYS

While we strive to ensure timely delivery, shipments may occasionally be delayed due to circumstances such as:

  • Customs clearance procedures
  • Carrier disruptions
  • Severe weather conditions
  • Public holidays
  • Supply chain interruptions
  • Incorrect or incomplete shipping information provided by the customer
  • Other circumstances beyond our reasonable control

If your shipment appears to be delayed or has not received tracking updates for an extended period, please contact our support team for assistance.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to update the information.

Once an order has been shipped, address changes may no longer be possible.

Celernio cannot guarantee successful delivery when incorrect or incomplete address information has been provided. This does not affect any rights you may have under applicable consumer protection laws.

LOST OR STOLEN PACKAGES

If your package is confirmed lost in transit following an investigation with the relevant carrier, please contact our support team.

Depending on the circumstances and applicable law, we will work with you to determine an appropriate resolution, which may include a replacement shipment or a refund.

If tracking shows that a package has been delivered but you have not received it, please contact us so we can help investigate the issue.

DAMAGED PARCELS

If your order arrives damaged or an item appears defective, please contact us within 7 days of delivery, where possible, and provide the following information:

  • Your order number
  • Photos clearly showing the damaged or defective item
  • Photos of the packaging, if available

Our team will review the information and work with you to determine an appropriate resolution.

This reporting period does not limit any mandatory rights or remedies available to you under applicable law.

CONTACT US

If you have any questions regarding shipping, order tracking, or delivery, please contact us:

Celernio

Email: contact@celernio.com

We aim to respond to all inquiries within 24 business hours.